FAQs

KAREELA VILLAGE | SOUTHGATE SYLVANIA

FREE HOME DELIVERY*

High Quality Meat | Heat and Serve Meals | Catering

CONTACTLESS DELIVERY

We have created a range of meat packs that can be home delivered free* to your door the next day.

How can I order?

We want to make it as easy as possible to place and order, so you can either:

1. Shop and pay via the website;

2. Send us an email or Facebook message;

3. Call our stores directly: Kareela Village: (02) 9589 3670 OR Southgate Sylvania: (02) 9522 8976.

Is there a cut-off time?

To ensure we can prepare order in a timely manner, the cut off time is 5:30pm for next day delivery or in store pickup.

 

What if I want to change my order?

If you wish to change your order please contact us either via email or by phone before 10am on the day of delivery.

Kareela Village: 

(02) 9589 3670

Southgate Shopping Centre:

(02) 9522 8976

How do you pack and deliver the meat?

We offer a contactless delivery option (just add a comment on the checkout page).

All our meat is vacuum packed and heat shrunk.

This process pasteurises the packaging ensuring any surface bacteria is eliminated.

It also ensures all oxygen is removed from the bag meaning the meat will last in some cases up to 6 weeks in a refrigerator.

All products are clearly labeled with a use by date.

We use fully recycled plastic trays that can be rinsed and placed in your recycling bin.

The orders are all delivered in a refrigerated SAFEFOOD approved van.

We do not use styrofoam boxes for environmental reasons, however if you think you may not be home to receive your order we can place it in a foam box with ice on request.

 

What days do you deliver?

We delivery Monday to Friday only, but you can pickup in store 7 days a week.  Our hours are as follows:

Kareela Village

Mon-Fri: 7am-5:30pm

Saturday: 7am-4pm

Sunday: 7am-4pm

Southgate Shopping Centre

Mon-Fri: 7am-5:30pm

Saturday: 7am-4:30pm

Sunday: 7am-4pm

Is same day delivery available?

Generally no, but please contact us if there is a special circumstance and we will do our best to accommodate you.

How much is delivery?

Delivery is currently FREE within the Sutherland Shire and suburbs as listed here:

A – K

Alfords Point,  Bangor,  Barden Ridge,  Bonnet Bay,  Bundeena,  Burraneer,  Caringbah,  Caringbah South,  Como,  Cronulla,  Dolans Bay,  Engadine,  Grays Point,  Greenhills Beach,  Gymea,  Gymea Bay,
Heathcote,  Holsworthy (part),  Illawong,  Jannali,  Kangaroo Point,  Kareela,  Kirrawee,  Kurnell

L-Z

Lilli Pilli,  Loftus,  Lucas Heights,  Maianbar,  Menai,  Miranda,  Oyster Bay,
Port Hacking,  Royal National Park,  Sandy Point,  Sutherland,  Sylvania,  Sylvania Waters,  Taren Point,  Waterfall,  Woolooware, Woronora,  Woronora Dam (part),  Woronora Heights,  Yarrawarrah Yowie Bay.

 Surrounding Suburbs

Allawah, Blakehurst, Carrs Park, Carlton, Connells Point, Hurstville, Hurstville Grove, Kogarah, Kogarah Bay, Lugarno, Monterey, Oatley, Peakhurst, Peakhurst Heights, Penshurst, Ramsgate, San Souci, Sandringham, South Hurstville.

 

** Please contact us to arrange affordable delivery to area that fall outside the suburbs listed above **

Delivery Areas

Free delivery in the Sutherland Shire as follows:

A – K

Alfords Point,  Bangor,  Barden Ridge,  Bonnet Bay,  Bundeena,  Burraneer,  Caringbah,  Caringbah South,  Como,  Cronulla,  Dolans Bay,  Engadine,  Grays Point,  Greenhills Beach,  Gymea,  Gymea Bay,
Heathcote,  Holsworthy (part),  Illawong,  Jannali,  Kangaroo Point,  Kareela,  Kirrawee,  Kurnell

L-Z

Lilli Pilli,  Loftus,  Lucas Heights,  Maianbar,  Menai,  Miranda,  Oyster Bay,
Port Hacking,  Royal National Park,  Sandy Point,  Sutherland,  Sylvania,  Sylvania Waters,  Taren Point,  Waterfall,  Woolooware, Woronora,  Woronora Dam (part),  Woronora Heights,  Yarrawarrah Yowie Bay.

 

Surrounding Suburbs

We also deliver free to surrounding suburbs as listed below:

Allawah, Blakehurst, Carrs Park, Carlton, Connells Point, Hurstville, Hurstville Grove, Kogarah, Kogarah Bay, Lugarno, Monterey, Oatley, Peakhurst, Peakhurst Heights, Penshurst, Ramsgate, San Souci, Sandringham, South Hurstville.

 

Do I have to be home?

If you are not going to be home, please leave instructions and we will endeavour to place your order in a foam box with ice packs. 

Do you deliver to secure apartments?

Yes we do deliver to secure apartments. If you are not going to be home, please provide instructions and we will leave your order in a designated place.  Please note, we are not responsible for your order after we leave it.

Can I click and collect?

Yes, you certainly can.  If you choose this option, order before 10am – ready by 1pm

Also, please specify which store you would like to pickup your order (Kareela Village or Southgate Sylvania.)

What if the weight of the meat is different to what I ordered?

The weight of your meat will always either be on weight or exceed what you have been charged for.